Contact Us
Contact Us - Novela
Welcome to Novela’s Contact Page! We are an Australian brand dedicated to providing stylish, high-quality women’s clothing for women of all body types, and creating playful, comfortable clothing for kids—integrating fashion with confidence and joy for the entire family. Whether you have questions about our product collections, orders, sizes, shipping, or any other needs, our team will provide you with warm and efficient help.
At Novela, we value every interaction with our customers. Your feedback, inquiries, and support are the driving force for our growth and help us provide you with a better shopping experience. Below are all the ways to contact us, and we promise to get back to you as soon as possible.
How to Contact Us
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Email Support: For general inquiries, order-related matters, size questions, or feedback, please send an email to support@novela.co. We will respond to all emails within 24-48 business days (excluding Australian public holidays).
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Contact Form: Fill out the form below with your details and message, and we will get in touch with you as soon as possible. This is the most convenient way for non-urgent inquiries, product suggestions, or general feedback.
Frequently Asked Questions (FAQs)
Before contacting us, you may find answers to your questions here—to save you time!
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Shipping & Delivery: We offer shipping across Australia, with free standard shipping on orders over $100 AUD. Delivery times vary by location, typically 2-5 business days for major cities and 5-7 business days for regional areas.
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Returns & Exchanges: We accept returns and exchanges within 30 days of receipt, provided items are in their original, unworn condition with tags attached. For more details, please check our Returns Policy page.
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Sizing Guide: Our women’s and kids’ sizing follows Australian standard measurements. A detailed size chart is available on each product page to help you find the perfect fit. If you need further assistance, feel free to contact us!
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Stock Inquiries: If a product you love is out of stock, you can send an email to inquire about restock dates or similar alternatives—we are happy to help you find the right product.
Follow Us
Follow Novela to get the latest product collections, styling tips, and promotions! Please follow us—we look forward to seeing your Novela outfits, don’t forget to tag us!
Thank you for choosing Novela—where women show confidence and kids embrace joy through fashion. We look forward to hearing from you!